Factors to consider when purchasing bespoke software January 15, 2009
Posted by Dan Stuchbury in : Selecting Suppliers, Software , comments closedPlanning:
Do you actually need a bespoke software solution?
There are lots of purpose built off-the-shelf software packages, built for a variety of businesses. It is well worth evaluating these as well as talking to a bespoke developer.
Your business comes first
When evaluating off-the-shelf software, remember that the software should fit your business, not the other way round. Businesses that purchase software, then adapt their processes to fit that software are taking the wrong approach.
What makes you think you need bespoke software
Consider what you’re looking to achieve. No point in buying software just for the sake of it. Don’t buy software just to automate a single, possibly inefficient or unnecessary process.
Talking to a software developer:
Do they have experience in the creative industry?
A company whose experience is in general B2B are less like to have in-depth knowledge of the creative industry, and how creative agencies operate.
Set a realistic budget
Bespoke software is written solely for you, and should not be considered a cheap option. Whilst an off-the-shelf solution may cost £500-600, it is developed for the mass market and won’t necessarily do everything you need it to do,and in the way you need to do it.
Dedicate time to your project
Almost every software development company will need to spend time interviewing your staff about their experiences and expectations of your existing software and the bespoke solution being developed. A thorough developer will gather opinions of everyone in the company, not just one person from each department. The input of everyone is important in developing workflow processes that the software will follow.
The developer needs to understand what the software needs to do from the user’s perspective as well as the perspective of management.
Be prepared to give additional input
Often, the development team working on your project will require further information from you as development goes on. It should be considered a sign that good progress is being made, and that the developers place importance on getting things right first time.
BETA testing is an important step
When handed a BETA version of your software, it is advisable to give copies to several members of your team, to allow them to experiment with the new software and provide valuable feedback as to the real-life usability and efficiency.
Small Company, Bespoke Solution or Big London Company? October 14, 2008
Posted by Dan Stuchbury in : Selecting Suppliers, Software , comments closedWhich, if any, is “better” and why? First, we need to define what “better” actually means, and who “better” is important to.
Cost – Not the most important factor, but well worth a mention here. Chances are that you’ll end up paying less to the smaller company, and at least some support is likely to be included in the basic price you pay. Typically the larger the company, the greater their opportunity to generate a substantial amount of ongoing income through monthly support fees. In-fact, most CRM software resellers make the majority of their money from support contracts & training – the “value added” services. Creative agency software is different in that most developers sell directly to the client, so they make their money from the software itself.
Flexibility of your business processes – If you’ve worked hard, and perhaps spent money refining how your business operates, you should ensure any software solution you choose can handle them. On the other hand, software develoepd by industry experts should be able to guide your process development, if you feel that you are not perhaps as efficient and effective as you could be.
Support & customisation – Often, but not always, the bigger the company, the more personal the service. A smaller company could not be around next year – what if the lead developer gets hit by a bus (yes, I was asked this question recently!). It is important to ensure your investment has a future with the company you work with. As I said above, you’ll be more likely to be paying more for an annual support contract with a larger company.
Trust & risk – You will develop a long-term relationship with the company you select to supply your software. Do you feel you can trust the person you’ll be dealing with? Is bespoke software a “high risk” option?
Ultimately, the decision is yours to make, but don’t write either option off just because they’re the “big London company”, or just because they’re the little guys. Size isn’t everything, especially with FileMaker.